All of the above items are made-to-order per your specifications, therefore we cannot accept returns on gowns, veils, jackets and capes, except in the rare event of a manufacturing flaw.

If, for any reason, you have a ‘change of mind’  with the accessory you have received, we will accept returns on this item to us within 7 days of receiving it. Please notify us via email at info@boandluca.com that you would like to return an accessory item as well as stating the reason for the return.

*Please note that the shipping costs for delivery and return as well any customs / duties taxes incurred will be deducted from the refund amount.

 

Please note that if you choose to return your your item without notifying our production team, we can not be held responsible for accessories not arriving back with us, should you choose to ship these items back to us without tracking. Bo & Luca can not be held responsible for returned accessories items not arriving back with us and we can not process a refund on accessories in this case.

For hygienic reasons, we do not accept returns on earrings.

Please email info@boandluca.com if any of your purchases have been delivered without Bo & Luca tags or packaging.

If your item is faulty when you receive it, please contact our customer service immediately at production@boandluca.com. 

Please advise our team as soon as you receive the item with a detailed explanation of the fault, along with clear pictures. Our Production team will then discuss return process. For any manufacturing fault we will arrange return shipment.

*Please choose carefully and send your measurements to our Production team for  any ‘made to order’ / Sample sale items, we will not offer any form of refund for incorrect size selection or change of mind. Our Bo & Luca Team will discuss the best way forward with returning your faulty item (this goes for new and sample sale items that might have manufacturing faults). Please do not attempt to return your items of your own accord. 

Sample sale/outlet gowns have been tried on by brides in our studio. All of the pieces on our sample sale will show signs of wear and tear. Our team takes great care in assessing each sample and reducing the regular retail price accordingly. We recommend that you have your sample sale gown specialist dry-cleaned once it arrives with you – this should get rid of any visible marks and brighten the overall appearance of your sample sale gown. 

Please choose your sample sale gown carefully. It is up to brides to decide if they would like to go ahead with a specific size or sample. Sample sale gowns are made according to set sizing so in most cases you may need minor alterations made to suit your unique shape. We endeavour to add as many details as possible on each sample sale listing, however, if you need in-depth details about defects, or size please reach out to our team at info@boandluca.com.

Sample Sale items do not come with a dress bag and box – they are well wrapped with Bo & Luca Signature wrapping for safe travels to you. 

WE DO NOT ACCEPT RETURNS OR REFUNDS ON ANY SAMPLE SALE GOWNS, ALL SAMPLE SALES ARE FINAL.

All sample sale gowns are sold on a first-come, first-serve, sold-as-is basis. Unless there is a clear manufacturing fault with your gown, we can not accept returns or exchanges on these gowns due it not fitting or due to minor defects. 

Furthermore, missing beading, small frays etc. are considered defects and do not warrant a return due to manufacturing fault. We are happy to provide you with in-depth details of any minor defects on your gown before you purchase the piece online.

If your sample sale gown arrives with you and you are not satisfied with this piece (apart from extremely rare occasions where there happens to be a manufacturing fault) we recommend reselling your gown. 

We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

We do offer returns on certain items and monitor the number of returns made by customers. Continued returns will be flagged and may, at our discretion, lead to future orders being refused.

We ship our handmade items globally via DHL Express and UPS. We charge a flat rate shipping for all online orders. Please note that there will almost certainly be import taxes and/or duties on your purchase with us. We can not provide information on customs and duties as each country has different policies on the imports of gowns and accessories. You can contact your nearest customs office for more details on import duties.